Updated July 21, 2025

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Black Mountain Ski Area (“Black Mountain”) respects the privacy of all of its guests, and are committed to protecting it through our compliance with this policy.  Accordingly, Black Mountain limits the collection of personal data to what is adequate, relevant and reasonably necessary in relation to the purposes for which such data is processed, namely to enable us to provide the best experience possible and to enable you to discover the best possible products and services for the experience you seek.  This policy describes the type of information we capture, and how it will be used, and our practices for collecting, using, maintaining, protecting, and disclosing that information.  

By using any of our websites or mobile apps, you agree to the collection of personal data as described in this Privacy Policy, and you also agree to our Terms, which are expressly incorporated into this Privacy Policy. Please read this Privacy Policy and our Terms carefully before using any of our websites or mobile apps, or visiting our property.  

When and How We Collect Data

Black Mountain collects personally identifiable information at various touchpoints throughout a guest's journey with Black Mountain, including without limitation:
   •    Purchases at our resorts through any purchase channel
   •    Season pass and lift ticket purchases
   •    Equipment rental forms
   •    Snowsports school, lesson, and resort activity forms
   •    Forms, registrations, inquiries submitted on our websites
   •    Black Mountain account
   •    Cookies, pixels, log files and device ID are captured on our mobile apps and websites
   •    When a season pass, lift ticket, or Indy Pass is scanned
   •    Device information and timing from a guest when connected to onsite wifi
   •    Website browsing activity, visitation timing, heatmaps, and session recordings
   •    Interactions with our brands through social media
   •    From a third-party data provider to validate or improve guest profiles
   •    Surveys and other feedback submitted to us
   •    In-resort beacons and location data services that are connected to our mobile apps and websites
   •    When purchasing through a 3rd party a product/service that provides access to our resorts and that 3rd party shares guest and transaction information

Overview of Data Collected

During the normal course of business, Black Mountain may collect any of these types of information from guests:

    •    Data that identifies a particular guest (names, email, addresses, phone, date of birth, gender, government-issued ID information, photograph)
   •    Transaction information (products purchased, payment information including credit card, billing addresses and other information required for us to complete a transaction and successfully deliver the products or services purchased)
   •    Survey feedback (guest experience at a resort, with a particular department, staff member, or other feedback share with us)
   •    Demographic data (age, household income, skier/snowboard ability level, guest connection with other guests, family status, life stage, and personality profile)
   •    Interests (what products a guest expresses interest in, or what we think a guest is interested in)
   •    Onsite behavior (which lifts are used to access the mountain, location and time that a guest validates a pass or ticket product, and locations where purchases are made)
   •    Website behavioral information (pages viewed on our websites, including how long each is viewed, links and buttons clicked and interaction with certain components of our websites, products viewed, products added to a cart, and products in a cart that were not purchased)
   •    Engagement information (engagement with marketing messaging including whether or not an email is opened, a link was clicked, an advertisement was viewed, and our social media is followed)

Where Data is Stored

We have developed databases that hold guest information, with best practices used to secure and protect that data from malicious attempts to obtain all or parts of that data. There are always weaknesses in any technology solution, so we cannot guarantee that we are able to protect that data against all malicious attacks, but we unwaveringly strive to do so.

These databases are hosted on secure servers that we maintain at our properties, or on secure servers maintained by 3rd party providers that we have partnered with to help us provide a great guest experience, including Entabeni Systems and Indy Pass.  

Who Has Access to Data

Black Mountain limits access to guest data to certain personnel at our resorts, including information technology team members that maintain the systems that contain the guest data, marketing team members that are responsible for communicating information to our guests, guest service team members that are responsible for delivering products and services purchased, and business analysts that are responsible for financial reporting and/or other analysis to ensure the health of our business.

This data is shared internally, and it may be shared with 3rd parties that we have partnered with to deliver a shared product or service, such as Indy Pass relating to participation in their Indy Pass product. For purposes of providing a service or enabling our business, the data could also reside with service providers that help us manage data for marketing purposes, mobile app service providers, survey providers, and advertising service providers.

We do not sell or rent data relating to any of our guests.  

How We Use Data

Black Mountain uses guest data to deliver products and services purchased and suggest relevant products and services help guests achieve the best possible experience while visiting our resorts. We also analyze this data to identify purchase behavior, trends, and other information to help us improve our products and services over time.

Unless unsubscribed from our marketing communications, inquirers, customers, and guests may receive email messages, SMS text messages, targeted advertising on social media and other 3rd party websites, direct mail, phone calls, or other forms of marketing message delivery from us.

Child Privacy

We do not knowingly collect information from a child under the age of 13 on our websites or mobile apps, or in person, without the prior consent of the child’s parent or legal guardian.  Black Mountain ensures the processing of data of any known child in accordance with the Federal Children’s Online Privacy Protection Act (“COPPA”), its associated rules, and all State law, including RSA 507-H.

At any time and upon providing proper identification, you may access and review your child’s personal data maintained by us, request that we update or delete such personal data, and/or refuse to allow us from further collecting or using your child’s personal data.

You can review, change, or delete your child’s personal data by contacting us via the phone number or e-mail address provided below. To protect your and your child’s privacy and security, we may require you to take certain steps or provide additional information to verify your identity before we provide any personal data or make corrections.

Limits on Control

Our sites may include links to 3rd parties, and once a visitor leaves one of our websites, we cannot control or access the information that 3rd party collects. We may allow 3rd party businesses (including restaurants, retail stores, lodging, and other service providers) to operate at some of our resorts and they may collect information from guests and visitors.

Opting Out of Marketing Messaging

You may submit a request to opt out of marketing messaging by clicking the “Unsubscribe” link at the bottom of any marketing email that we send to you.

To request global opt out of marketing messaging from Black Mountain properties, you may also contact us via the phone number or e-mail address provided below.

Once submitted, the process to opt out of our marketing messaging may take up to 14 days after receiving a request. This time is necessary to ensure each request is processed appropriately. Messaging may still be received from us during this 14-day period.

Requesting Do Not Share My Information

You may submit a request to “Do not share my information” by contacting us via the phone number or e-mail address provided below.
The process to stop sharing your information may take up to 30 days. This time is necessary to ensure each request is processed appropriately. Messaging may still be received from us during this 30-day period.

Requesting to Remove Your Data

You may submit a request to remove your data by contacting us via the phone number or e-mail address provided below.

When we receive a request to remove a guest’s data, we send a written communication confirming receipt of the request. We may request additional information, which may include personal data, if necessary to verify a guest’s identity and nature of the request.
 

Due to the nature of some systems and maintaining data integrity within those systems, the outright removal of guest data may not be possible. In these cases, every attempt is made to anonymize or pseudonymize the data so that it is not identifiable.

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In some circumstances, we simply may not be able to comply with a request, such as if the data is required to fulfill or honor delivery of products or services, maintain a high standard of guest service, if the request is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law.

The process to remove personal data may take up to 30 days. This time is necessary to ensure each request is processed appropriately. Messaging may still be received from us during this 30-day period.

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Exercising your Rights under Law

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In addition to the right to remove your data, New Hampshire law provides you with other rights, including the right to:

• Confirm whether or not a controller is processing their personal data;

• Access such personal data;

• Correct inaccuracies in personal data;

• Delete personal data provided by, or obtained about, the consumer;

• Obtain a portable copy of personal data, and;

• Opt out of targeted advertising, data sales, and certain types of profiling.

 

You may exercise any of these rights by contacting us via the phone number or e-mail address provided below.  You also have the right to appeal any decision or action by us (including refusal to  take action on a request, or non-action on a request within 45 days), by sending us an email at the address below which includes “Appeal of Privacy Decision” in the subject line.  We will respond to any appeal within 60 days.  If you still do not agree with our decision, you may submit a Complaint to the New Hampshire Attorney General via their website at:  https://www.doj.nh.gov/citizens/complaints.

Supplementation of Information

Black Mountain may use a 3rd party to keep guest contact information current and validate or improve the accuracy of the guest profile that Black Mountain maintains. In addition to providing other information, this 3rd party may validate mailing addresses, including review of change-of-address forms submitted to United States Postal Service. Black Mountain' guest database is not updated following this process.

Subject to Change

This Privacy Policy is subject to change at any time. We reserve the right to modify this Policy and advise inquirers and guests to revisit this Policy frequently for any updates. If substantial changes are made, a notification is posted on our website.

Business Transition

In the event Black Mountain experiences a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, personally identifiable guest information will likely be among the assets transferred. Notification of such change in ownership or control of guest information will be posted on our website.

Legal

We reserve the right to disclose personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company.

Agents

We may use an outside shipping company to fulfill orders and a credit card processing company to bill for our products and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
International Data
Black Mountain is located and operates in the United States, however to support normal business operations, personal information may be transferred to servers across international boundaries, including Canada.

Customer Support

Contact us in one of the following ways:
Email: ski@blackmt.com
Phone: 603-383-4491

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